- What is the Spa Pre-Arrival Experience Form and why do I need to complete this?
The Spa Pre-Arrival Experience Form can be found on your confirmation e-mail via ‘Complete Form’. It is a required form to ensure you have no medical conditions or allergies that may affect or prevent you from being able to have your selected treatment. We are unable to perform any treatments without the completion of this form. The information provided will be shared only with your therapist and will remain on your file for 12 months, meaning you only need to complete this once a year. We request that you always make your therapist aware if there have been any changes in your medical history since your last visit.
- What do I wear to my appointment?
Wear something comfortable and loose fitting, it’s best to feel comfortable and warm following your treatment. Bring gym attire and footwear for the gym, and a swimsuit for the steam and sauna. Your therapist can supply you with disposable underwear for treatments if required.
- Should I use the facilities before or after my treatment?
We recommend using the gym before any treatments. For sauna and steam facilities, we recommend using them before treatment to soften and warm the muscles for massage, and to open the pores for facials. It’s best to leave facial products on the skin following a facial for best results and to limit any excessive erythema.
- What time should we arrive at the AWAY Spa?
We recommend arriving 20 minutes prior to your treatment start time. This allows for changing and your pre-treatment Elixir shot. If you are using the facilities beforehand we recommend arriving 1 hour 20 minutes before the start time of your treatment. Please note our opening hours as the first treatments of the day will require use of facilities following your treatment.
- I’m having a tan, how do I prep for this beforehand?
For all tanning tips and advice, please head to James Harknett’s website where you can find all of the answers to your questions.
- Do you offer food and drinks at the AWAY Spa?
Yes, we have our own AWAY Spa menu with a selection of snacks, shareable plates, cocktails and mocktails. Alternatively you can head to The Perception Bar on the first floor of the W London for more food and drink options. - Do you have a swimming pool?
Unfortunately we don’t have any WET facilities at AWAY Spa. We have the FIT Gym, Sauna and Steam Rooms. - Can I access the facilities if I’m not having a treatment?
Yes, we offer day passes for £25 per person which gives you access to the FIT Gym, Sauna and Steam Room. - We are coming for a celebration, do you offer anything for this?
We offer a celebration package for £25 which includes a glass of prosecco with a Skin Regimen Go and Glow Facial Gift Set (cleansing cream, microalgae essence, tripeptide cream and night detox). If you let us know the type of celebration our therapist will organise a personalised treat for the guest. - Where is the AWAY Spa?
AWAY Spa is located on the 6th Floor of W London, near the China Town gate. The nearest tube stations are Piccadilly (Piccadilly Line) and Leicester Square (Northern Line). There is no parking at W London. - I’ve booked online have I already paid?
Your card details are securely stored on the online system in line with our 24-hour cancellation policy for holding purposes only. Nothing will be charged to your card until the completion of your treatment-unless you fail to give 24 hours notice of any amendments or cancellations.
- Do you cater for vegans?
Absolutely! All Comfort Zone products and treatments are Vegan friendly, along with several options on our EAT & DRINK menu. - What is your age policy?
Guests aged 18+ can receive any treatment, guests aged 16 can receive nail and facial treatments only, and guests aged 6-15 can receive nail treatments only in the presence of an adult. You must be aged 18 to access the FIT Gym, Sauna and Steam Room.